DIRECT TO CONSUMER RETURN POLICY

Lola Products has limited warranty of 5 years on all its products!
Lola Products has 100% money back guarantee of 30 days on all of its products!

If a consumer contacts Lola with a complaint about a product for whatever reason, we will replace the item at no additional charge. A limit will be placed on up to 3 units for smallwares and mop refills, and up to 1 unit for mops and brooms. There is no need to return the product if they fall within these guidelines. If they fall above these guidelines, a call tag will have to be issued and the product(s) will have to be returned before it is replaced.

If a consumer purchases a product, he/she can return that product for any reason for a full refund within 30 days from the date of purchase. All they have to do place the entire item in a shippable envelope or carton, supply us with an address to pick up the package, and we will send a UPS call tag to pick it up. They must include the original receipt and the reason they are returning the product and specify return or replacement. Someone must be present to relinquish the package for the next 1-7 business days. If there is no one present, we will make 2 more attempts to pick up the carton. If after that time UPS is not able to pick up the carton, we will not make another attempt to perform a pick up!

If a consumer claims to have a defect in the product and wants a refund, we will review the defect once we receive it back.
Typical reasons for a defective are:

• 1.) Some part of the item is cracked due to a production defect.
• 2.) Some part of the item falls off because of a production defect.

We do not refund money for typical normal wear and tear or breakages from overly rough use or excessive use!

If a consumer wishes to return the product for a refund, more often then not, a refund will be given. Simply follow the steps as laid out. Denials on returns are only given if a product does not fall in the following criteria. All other cases of returns must be handled on a case by case matter.